All orders made before 1pm will be dispatched on the same day.
We send all orders Royal Mail First Class Signed for or Special Delivery depending on the order weight and total.
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your delivery charges if we have to reimburse them. we have a live chat installed on the website which you can choose to notify me of any issues you may have with your order or any query in general.
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service team. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the items and we will try our best to rectify any issues, we want all you leaving here 100% satisfied with the service and products received 100% of the time.
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